Contact The Haven Residential Care Home
A Retirement Care Home based in Droitwich that provides a secure and caring atmosphere.
ProprietorSimon Greaves
Address
The Haven
Droitwich Spa
Worcestershire
WR9 8AY
Telephone Office:
01905 772240
Email
enquiries@thehavenresidentialhome.co.uk
Complaints
If as a Service User, relative or visitor, you feel that there is cause for complaint, you should first discuss the matter with the person in charge. If the matter is in your opinion, a serious one, or if you remain dissatisfied, you can record the complaint in the Complaints Register, which is available from Reception or from the person in charge. A full investigation will be made into the complaint, and you will be advised of the outcome within 28 days after the date the complaint is made.
If after this investigation, you are still not satisfied, or if you feel that the complaint is of a serious nature and you wish to speak to a registration officer first, then you should contact the C.S.C.I:
A copy of The Haven Rest Home complaint procedure is on display in the by the front entrance.