How we are managing Covid-19 at The Haven

When the pandemic started in March, we were one of the first care providers to restrict visits and make the decision to go in to lock down, it was a tough decision, but we knew it was the right thing to do. We continued to deliver personal centred care, serve quality food and communicate with our residents and families the best we could.


All though restrictions have eased we are mindful of protecting or residents so we cannot allow full Visiting yet. We have introduced the booking slots for residents, so we are able to manage the amount of visit we are having in the home. If there are any changes in the home and any residents are needing to isolate or be tested we will remain in lockdown for the period of isolation and families and residents will be kept informed Below we have explain how we would  like visit to remain for now, but we are looking to do an individual assessment on each service user and arrange a plan for each resident. We also ask that if you have visited us and later on that day you develop any symptoms of covid-19- especially a cough, loss or change of smell, high temp, diarrhoea/ vomiting or shortness of breath- that you contact us immediately.

We are reviewing government and public health guidelines and advice on a regular basis should we need to adjust or approach.

  • Garden visits: Relevant PPE measures and social distancing will apply. Independent access to the garden will be needed to avoid visitors moving through the care setting to the garden. Providers will need to consider how to facilitate garden visits in different weather conditions, how to ensure cleaning of areas and any items used between visits and keep everyone safe, whatever the weather.
  • In-room visits: These visits may continue to be facilitated as appropriate, in line with national guidance in relation to essential (service user unwell) or end of life visits to ensure the person can die with dignity and comfort, taking into account their physical, emotional, social and spiritual support needs.

New residents entering the building

  • All new residents from hospitals need to be tested for covid 19
  • Residents from there own home must isolate in their rooms for 14 days with out visitors, or be tested before admission

Our staff and care team will

  • Adhere to our stringent infection control measures
  • Wear ppe for all interaction- We have ample supply
  • Take everyone’s temperature on arrival
  • Provide hand cleaning stations throughout the home
  • Regular deep cleans all areas of the home, including laundry
  • Apply social distancing where possible
  • Support the government tracking system

Any one entering the haven must consider these questions below

  1. Have you been feeling unwell recently?
  2. Have you had recent onset of a new continuous cough?
  3. Do you have a high temperature? A care home may consider providing a temperature check for all visitors to provide confidence to visitors and to staff.
  4. Have you noticed a loss of, or change in, normal sense of taste or smell?
  5. Have you had recent contact (in the last 14 days) with anyone with COVID-19 symptoms or someone with confirmed COVID-19 – if yes, should you be self-isolating as a family member or as a contact advised to do so by NHS Test and Trace?

We thank everyone for their support

Claire Blake & Emma Maddox
On Behalf of Simon Greaves

I feel my mum is much happier since being at The Haven for 15 months.
All the staff give 100%.

Susan C (Daughter of resident)

During my parents stay at The Haven I was very reassured to know that they were receiving excellent care and attention from all the staff who I felt had the best interests of my parents at heart. All the staff showed genuine warmth and compassion when dealing with my parents at a very difficult time. The whole family felt welcome when visiting which was a comfort during this difficult period of our lives.

David S (Son of residents)

My husband was very happy enough at The Haven. All the staff were very kind and considerate to him. He found the food ok but never hot enough, always just warm. Overall the staff went out of their way to make his stay pleasant.

LM (Wife of resident)

My mother who has dementia is a resident at The Haven Droitwich. This is a very local care home specialising in dementia care and is the prefect fit for my mother’s needs.
The home is small enough to give a very personal service to my mother and family. Dementia brings many problems with care and the owner, manger and staff are excellent.

Simon S (Son of resident)